Overview
A large organisation needed to scale its delivery and operational capacity across multiple business functions. To address this need, an offshore staff augmentation model was implemented — embedding offshore professionals directly into existing teams under the client's management, enabling faster onboarding, reduced costs, and long-term operational continuity.
Challenge
The organisation was undergoing rapid growth and transformation, leading to increased demand for skilled professionals across several departments. Challenges included:
- Difficulty in scaling teams quickly using traditional hiring methods
- Rising operational costs
- Maintaining quality, team cohesion, and accountability across distributed teams
- Limited internal bandwidth for onboarding and training
Approach
To support the organisation's scale-up goals, a flexible staff augmentation strategy was adopted. Offshore resources were identified and deployed across multiple functions, working as an extension of the in-house teams while being managed directly by the client.
Key Elements of the Solution:
Collaborative Role Definition
Worked closely with stakeholders to define role requirements, success profiles, and expectations across functions.
Targeted Candidate Sourcing
Identified and shortlisted offshore professionals across a wide range of roles, including:
- Development & Testing
- Scrum Masters & Development Managers
- Application Support Consultants
- Finance, Accounting & Legal Support
- Project Managers, PMO Analysts
- Client Services Managers
- Trainers & Technical Authors
Joint Evaluation Process
Conducted interviews in collaboration with the organisation to ensure the right cultural and technical fit for each team.
Onboarding & Integration
A structured onboarding and knowledge transition framework was implemented to support smooth integration:
Induction Support
Covered tools, systems, communication protocols, and organisational processes.
Knowledge Transition
Phased handovers with documentation, mentoring, and shadowing where necessary.
One-Team Culture
Offshore resources were integrated into daily routines — participating in stand-ups, retrospectives, planning meetings, and internal communications — fostering true team alignment.
Outcome
Rapid Scaling
Most roles were filled quickly.
Cost Efficiency
Offshore staffing at direct cost provided a flexible and sustainable alternative to local hiring.
Operational Continuity
Teams were able to continue delivery at pace with minimal disruption.
Embedded Collaboration
Offshore professionals became fully embedded team members, indistinguishable from local colleagues in day-to-day operations.
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